Frequently Asked Questions

Where does Amora-Frankfurt deliver?

We deliver exclusively to Germany, the United Kingdom and the United States.

Which currencies are supported?

Our shop supports the following currencies depending on the target market: EUR for Germany, GBP for the United Kingdom and USD for the United States.

Is shipping free?

Yes, we offer free standard shipping for all eligible orders to Germany, the UK and the USA.

How long does it take to process my order?

Orders are usually processed within 1 to 3 business days after receipt of payment.

How long does delivery take?

Estimated delivery times are approx. 2 to 5 business days within Germany, 4 to 8 business days to the United Kingdom and 6 to 12 business days to the United States.

Can I return my order?

Yes, we offer a 30-day return policy for eligible items. Items must be returned unworn, unused, unwashed and, where applicable, with original tags.

Are returns free?

Yes, we offer free returns for eligible orders. Please contact us before returning so we can provide you with return instructions.

Does Amora-Frankfurt offer exchanges?

No, we do not offer exchanges. If you would like a different size, color or model, please return the original item for a refund and place a new order.

How long does it take for a refund?

After receiving and inspecting your return, approved refunds will be credited back to your original payment method within 5 business days.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible with your order number, a brief description of the problem and clear photos of the item and packaging. We will investigate the case and assist you.

What products does Amora-Frankfurt sell?

Amora-Frankfurt focuses on women's clothing, especially tops, trousers, dresses and outerwear.

How can I contact Amora-Frankfurt?

You can reach us using the following contact details:

Amora-Frankfurt
Große Eschenheimer Str. 7
60313 Frankfurt am Main
Deutschland
Telefon: +49 69 281570