Shipping policy
At Amora-Frankfurt, we offer free shipping for all eligible orders to Germany, the United Kingdom, and the United States.
We currently ship exclusively to the following countries: Germany, the United Kingdom, and the United States.
Shipping Countries and Currencies
Our online shop supports the following target markets and currencies:
Germany: EUR / Euro
United Kingdom: GBP / British Pound
United States: USD / US Dollar
The final currency, prices, and total costs will be displayed at checkout before you complete your order.
Free Shipping
We offer free standard shipping for all orders to Germany, the United Kingdom, and the United States.
No additional standard shipping costs apply unless otherwise stated at checkout.
Processing Time
Orders are usually processed within 1 to 3 business days after receipt of payment.
Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Times
After your order has been processed, the following estimated delivery times apply:
Germany: approx. 2 to 5 business days
United Kingdom: approx. 4 to 8 business days
United States: approx. 6 to 12 business days
The actual delivery time may vary depending on the delivery address, shipping service provider, public holidays, weather conditions, customs clearance, or other circumstances beyond our control.
Order Confirmation and Tracking
After placing your order, you will receive an order confirmation by email. Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available.
Please note that it may take some time for tracking information to be updated by the shipping service provider.
Customs Duties, Taxes, and Import Fees
For deliveries outside Germany, import taxes, customs duties, or other fees may apply depending on the destination country.
Unless these costs are already included at checkout or expressly stated otherwise, they may be charged by the respective customs or delivery service and are the responsibility of the customer.
Customers in the United Kingdom and the United States are responsible for complying with the applicable import regulations of their country.
Incorrect or Incomplete Delivery Address
Please ensure that your delivery address is entered completely and correctly. We are not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete address details.
If you notice an error in your delivery address after placing your order, please contact us as soon as possible. However, we cannot guarantee changes if the order has already been processed or shipped.
Lost or Delayed Shipments
If your order arrives significantly later than the estimated delivery time, please contact us so that we can check the status of your delivery.
Delivery delays may occasionally occur due to shipping service providers, customs inspections, public holidays, or other external factors.
Damaged Packages
Please inspect your delivery immediately upon receipt. If your package has arrived damaged or an item is missing, please contact us as soon as possible.
Please send us your order number, a description of the issue, and clear photos of the package and affected items so that we can review the case.
Contact
If you have questions about shipping, delivery, or your order, please contact us:
Amora-Frankfurt
Große Eschenheimer Str. 7
60313 Frankfurt am Main
Germany
Phone: +49 69 281570