Privacy policy
The protection of your personal data is important to us. In this Privacy Policy, we inform you about which personal data we collect, how we use it, and what rights you have when you visit our website or shop in our online store.
Controller
Responsible for the processing of personal data is:
Amora-Frankfurt
Große Eschenheimer Str. 7
60313 Frankfurt am Main
Germany
Phone: +49 69 281570
What Data We Collect
When you visit our website, place an order, contact us, or use a customer account, we may collect personal data that is necessary for the operation of our online shop.
This may include, in particular, the following data:
Contact details: name, billing address, delivery address, email address, and telephone number.
Order data: purchased products, sizes, colors, prices, order numbers, payment status, shipping status, and return information.
Payment data: payment method, transaction information, and payment confirmation. Complete payment data, such as full credit card numbers, is generally processed directly by the respective payment service provider.
Technical data: IP address, browser type, device type, operating system, language settings, pages visited, date and time of access, and cookie information.
Purposes of Data Processing
We process personal data in order to provide our online shop, process orders, and deliver our customer service.
Your data may be used in particular for the following purposes:
Order processing: processing your order, payment processing, shipping, delivery, returns, and refunds.
Customer service: answering questions, processing return requests, complaints, and general inquiries.
Shop functionality: providing our website, shopping cart functions, checkout, security features, and technical troubleshooting.
Legal obligations: compliance with tax, accounting, and statutory retention obligations.
Marketing and analytics: improving our website, measuring shop usage, and, where you have given your consent, personalized advertising or newsletter communication.
Legal Bases for Processing
We process your personal data only where there is a legal basis for doing so.
Processing may be based in particular on the following legal bases:
Performance of a contract: where processing is necessary to process your order, deliver products, or carry out pre-contractual measures.
Legal obligation: where we are legally required to retain or disclose certain data.
Consent: where you have given us your consent, for example for certain cookies, newsletters, or marketing measures.
Legitimate interest: where processing is necessary to operate our shop securely, prevent fraud, improve our service, or pursue legitimate business interests, provided that your rights and interests do not override them.
Shopify
Our online shop is operated via Shopify. Shopify provides us with the e-commerce platform through which we can sell our products and manage orders.
When using our shop, personal data may be processed by Shopify, in particular to provide shop functions, checkout, payment processing, security, and technical infrastructure.
Shopify may process personal data in different countries, depending on the services and technical systems used. We use Shopify to enable the secure and reliable operation of our online shop.
Payment Providers
When you place an order, payment information is processed by the payment service provider you select. Depending on the available payment methods, these may include credit card providers, PayPal, Klarna, Shop Pay, Apple Pay, Google Pay, or other payment providers.
Payment providers process your data in order to authorize and carry out payments, prevent fraud, and comply with legal requirements.
Shipping Service Providers
To deliver your order, we pass on the data required for this purpose to shipping and logistics service providers. This may include your name, delivery address, telephone number, email address, and shipment information.
This data is used exclusively to deliver your order, track shipments, and handle delivery issues.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to provide basic shop functions, store the shopping cart, enable checkout, operate the website securely, and analyze the use of our shop.
Some cookies are technically necessary for our website to function. Other cookies, particularly for analytics, marketing, or personalized advertising, are used only where required by law and where you have given your consent.
You can change your cookie settings at any time via the cookie settings provided on our website, where this function is available.
Analytics and Marketing
We may use analytics and marketing services to measure the performance of our shop, improve advertising, and better understand how visitors use our website.
In this context, technical data, usage data, device information, cookie IDs, or similar identifiers may be processed. Marketing and tracking technologies are used only to the extent permitted by applicable law or where you have given your consent.
Newsletter and Email Communication
If you subscribe to our newsletter, we use your email address to send you information about products, offers, and news from Amora-Frankfurt.
You can unsubscribe from the newsletter at any time by using the unsubscribe link in our emails or by contacting us.
Disclosure of Personal Data
We disclose personal data only where this is necessary for the operation of our shop, the fulfillment of your order, the provision of our services, or compliance with legal obligations.
Recipients of personal data may include, in particular:
Shop platforms and technical service providers that provide our website and checkout.
Payment service providers that process payments and prevent fraud.
Shipping and logistics service providers that deliver your order.
Marketing and analytics service providers, where these are used and the processing is legally permitted.
Authorities, tax advisors, or legal advisors, where this is legally required or necessary to protect our rights.
International Data Transfers
Since we serve customers in Germany, the United Kingdom, and the United States and may use services from international providers, personal data may be transferred to countries outside Germany or the European Economic Area.
Where personal data is transferred internationally, we ensure that appropriate safeguards are in place, to the extent required by applicable data protection law. These may include adequacy decisions, standard contractual clauses, or other legally recognized protection mechanisms.
Retention Period
We store personal data only for as long as necessary for the respective purposes or as long as statutory retention obligations apply.
Order, invoice, and accounting data may be retained for several years due to legal requirements. Data processed on the basis of your consent is stored only until you withdraw your consent or the processing is no longer necessary.
Data Security
We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure.
These measures include, among others, secure data transmission, access restrictions, and the use of trusted service providers.
Your Rights
Depending on your place of residence and the applicable data protection law, you may have various rights regarding your personal data.
These include in particular:
Access: You may request information about which personal data we process about you.
Rectification: You may request the correction of inaccurate or incomplete personal data.
Deletion: Under certain conditions, you may request the deletion of your personal data.
Restriction of processing: Under certain conditions, you may request that we restrict the processing of your data.
Data portability: Under certain conditions, you may request that we provide your data to you in a structured, commonly used, and machine-readable format.
Objection: You may object to the processing of your personal data where the processing is based on legitimate interests.
Withdrawal of consent: Where processing is based on your consent, you may withdraw this consent at any time with effect for the future.
Rights of Customers in the United Kingdom
If you are located in the United Kingdom, you may have rights under the UK GDPR and applicable UK data protection laws. These include, in particular, rights to transparent information, access, rectification, deletion, restriction of processing, data portability, and objection.
Rights of Customers in the United States
If you are located in the United States, you may have additional privacy rights depending on your state. These may include rights to access, correction, deletion, or restriction of certain data processing activities.
If you wish to exercise a privacy right, please contact us using the contact details provided below.
Contact for Privacy Inquiries
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Amora-Frankfurt
Große Eschenheimer Str. 7
60313 Frankfurt am Main
Germany
Phone: +49 69 281570
Right to Lodge a Complaint
If you believe that the processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with a competent data protection supervisory authority.
For Germany, you may in particular contact the competent data protection supervisory authority of your federal state. Customers in the United Kingdom may contact the competent UK data protection supervisory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time if our data processing, our service providers, legal requirements, or shop functions change.
The current version is available on our website.